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Your Agreement with w5500 Starts Here

Before you open an account on w5500.co, these terms set out the rules that govern everything — from how you deposit via UPI or Paytm to how we…

Valid for India accountsUPI & Paytm coveredAccount rules applyData handled per policyAccess where local law permits

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What These Terms Cover and Who They Apply To

w5500 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions apply to every account holder who accesses w5500.co from India, where local law permits such access. By creating an account you confirm that you have read, understood, and accepted all clauses here. The terms govern account registration, wallet activity including deposits processed

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through UPI, Paytm, and PhonePe, withdrawals, and the use of any promotional feature we may run. We may update these terms periodically; when we do, we will notify you via the email address on your account before changes take effect. Continued use of your account after
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that notice period constitutes acceptance of the revised terms. If any clause conflicts with applicable Indian law, that clause will be read in a way that brings it into compliance, and the remaining clauses stay in full force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a formal query about your account rights under this agreement, our support team handles policy-related requests through three direct channels. We aim to acknowledge every policy query within 24 hours and resolve it within five working days.

Team online

Live Chat

Start a live chat session from any page on w5500.co. Our agents can clarify specific clauses, walk you through account-access conditions, and escalate formal disputes on your behalf in real time.

Email Support

Send a detailed query to our support address listed in the Contact section of the site. Include your registered email and the clause number you are querying so we can respond accurately and without unnecessary back-and-forth.

Help Centre

The Help Centre on w5500.co has a dedicated Terms section where common policy questions are answered in plain language. Use it to check your account-status rights before raising a formal support ticket.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under This Policy

These six areas cover how w5500 manages your account data, protects your credentials, and gives you control over what we hold.

Data We Collect

We collect the information you provide at registration — name, email, phone number — plus transactional data from deposits and withdrawals via UPI, Paytm, or PhonePe. We do not sell this data to third parties under any circumstance.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings; blocking analytics cookies does not affect account functionality.

Account Security

Your account is protected by password hashing and two-factor authentication where enabled. We never ask for your password by email or chat. If you suspect unauthorised access, use the account-lock option in your profile settings immediately.

Data Retention

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable Indian law. Once the retention period lapses, data is deleted or anonymised in line with our internal data-management schedule.

Your Right to Request Changes

You may request a correction to any personal data we hold by contacting support with proof of the correct information. We aim to process verified correction requests within seven working days of receiving the required documentation.

Account Closure

To close your account, submit a written request via email or live chat. Any pending balance will be settled to your verified UPI or PhonePe account before closure is completed, subject to the verification steps in clause 9 of the full terms.

Frequently Asked Questions About Our Terms

These questions cover the parts of our terms that account holders ask about most. Each answer is written in plain language and points to the relevant clause where a deeper read is needed.

Yes. Any account opened or accessed from India, where local law permits, is governed by these terms. Eligibility depends on your local legal position, and you confirm compliance when you create an account on w5500.co.

We notify you by email before any update takes effect. You have a window to review the changes. If you continue using your account after that window, you are deemed to have accepted the revised terms in full.

All payment activity on your account — including deposits via UPI, Paytm, and PhonePe and all withdrawals — falls within the scope of these terms. Clause 6 of the full document covers payment rules in detail.

Contact our support team by email or live chat with proof of the correct information. We aim to verify and apply the correction within seven working days. No correction can be made without identity verification first.

You can request account closure at any time via support. Any remaining balance is returned to your verified UPI or PhonePe account after we complete the identity-verification steps outlined in clause 9 of the terms.

Raise a formal dispute through live chat or email support. Include your account email and the specific clause in question. We acknowledge policy disputes within 24 hours and aim to resolve them within five working days.

We retain account data for the period required under applicable Indian law after closure. Once that retention period ends, data is deleted or anonymised in line with our internal data-management schedule documented in our privacy policy.

Your Agreement with w5500 Starts Here

How to Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights Under This Policy

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Right to Request Changes

Account Closure

Frequently Asked Questions About Our Terms

01 Do these terms apply to me if I access w5500.co from India?

02 What happens if w5500 updates the terms and conditions?

03 Are my UPI and Paytm transactions covered under these terms?

04 How do I request a correction to my personal data held by w5500?

05 Can I close my account, and what happens to my balance?

06 Who do I contact if I disagree with how a term has been applied to my account?

07 How long does w5500 keep my account data after I close my account?

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