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How w5500 Handles Your Personal Data

At w5500, we collect only what we need to run your account, process your deposits via UPI, Paytm or PhonePe, and keep your session secure.

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w5500 How w5500 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or delete personal data held on your w5500 account, or if you have any question about how your data is handled, our privacy team is reachable through the channels below. We aim to acknowledge every data request within 48 hours and resolve it within 30 days.

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Email the Privacy Team

Send a written data request to our dedicated privacy address. Include your registered account email so we can locate your records quickly. We respond within 48 hours on working days.

Live Chat Support

Reach our support agents through the live chat widget in your account dashboard. Available daily, they can log a formal privacy request on your behalf and give you a reference number.

In-Account Request Form

Inside your account settings, the Data and Privacy section lets you submit a deletion or access request directly. This creates an automatically tracked ticket so you can monitor progress without contacting us separately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply concrete, checkable practices across every part of your data lifecycle — from the moment you deposit via Paytm to the day you close your account.

Data Collection Scope

We collect your name, registered mobile number, email address, and payment-method identifiers (such as your UPI VPA) only to verify your account and process transactions. We do not collect data beyond what your session and account require.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences in your browser at any time; opting out of analytics cookies does not affect your account or lobby access.

Account Security Measures

Passwords are stored as salted hashes — we cannot read them. All data in transit between your device and our servers is encrypted via TLS. Suspicious login attempts trigger an automatic lock and an alert to your registered email or mobile number.

Data Retention Periods

Account data is kept for as long as your account is active and for the period required under applicable financial and regulatory rules after closure. Transaction records tied to UPI, PhonePe or Paytm payments are retained per the timeframes those regulations specify.

Your Access and Correction Rights

You can request a full export of data we hold on your account at any time. If any detail is incorrect — such as a name spelling or a linked PhonePe number — submit a correction request through live chat or the in-account form and we will update it within 30 days.

Deletion and Closure Requests

When you close your account and request data deletion, we remove your identifiable information from active systems within 30 days. Anonymised transaction logs may be retained for fraud-prevention and statutory purposes, but cannot be traced back to you personally.

Common Questions About Your Privacy at w5500

We have put together answers to the questions our account holders ask most often about how their personal data is handled, what rights they hold, and how to exercise those rights with us.

We collect your name, email address, registered mobile number, and a government-issued ID reference for verification purposes. Payment identifiers — like your UPI VPA or Paytm number — are collected only when you add them to your wallet.

We store a reference ID and timestamp for each transaction so your wallet history is accurate. Full UPI or PhonePe credentials are handled by the payment processors themselves and are not stored on our servers.

Yes. Submit a data-access request through the in-account form or via email and we will provide a full export within 30 days. The export covers account details, transaction history, and any support tickets linked to your profile.

Close your account and submit a deletion request through the Data and Privacy section of your account settings or via live chat. We remove identifiable data from active systems within 30 days, subject to statutory retention requirements.

We share data only with payment processors (such as UPI networks, Paytm and PhonePe) and identity-verification partners, strictly for completing your transaction or verifying your account. We do not sell your data to advertisers or unrelated businesses.

Session cookies handle your login state; analytics cookies track page-load performance. Neither type stores payment credentials or government-ID data. You can block analytics cookies in your browser without losing access to any part of your account.

Reach our privacy team by email or through the live chat widget in your account. We acknowledge every complaint within 48 hours. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority under applicable Indian law.

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